The prices indicated on this tariff are in Euros excluding tax per unit. This rate can be sent to you in excel format.


The difference between the "package" price and the "full pallet" price corresponds to preparation work. This rate is free from 300 euros excluding VAT for the following destinations:

- France for departments 59, 62, 75, 77, 92, 93, 94, 95, 91, 78, 80, 02, 60, 76
Below this amount of 300 euros, the actual shipping costs will be added as well as a management fee of 30 euros excluding VAT. For other departments or for export, the delivery costs are confirmed during the validation of the order. Rules for calculating the discount on shipping costs for deliveries outside FRANCO: - France if the amount of the order is less than 300 euros, the discount will be 0%. if the amount of the order is less than 500 euros, the discount will be 25%. if the amount of the order is less than 750 euros, the discount will be 50%. if the amount of the order is less than 1000 euros, the discount will be 75%. if the amount of the order is greater than 1000 euros, the discount will be 100%. Below this amount of 300 euros, management fees of 30 euros excluding tax will be added.


Packages and weights are available on our website www.sofapi.fr.
Each reference carries a batch number on the label and on the carton, allowing full traceability of our production.
Branded products: free personalization of our branded labels, according to the conditions defined in our specifications. Labels available on request with a batch number from one pallet.
We can study any packaging not included in our catalog.


Product personalization is carried out using high-resolution labels (with a few exceptions), and is offered free of charge only for purchases by the pallet.
We send a proof for each branded creation, which must be checked and signed before the article is validated.
Although we carefully check all regulatory aspects, we decline all responsibility for any marketing errors that may be made. It is the customer's responsibility to check the proof carefully before validating it.
Product customization also includes regulatory monitoring, which our company takes full responsibility for, administrative procedures (INRS, MEDAD, etc.), customization of sales aids (demonstration products), brochures, catalogs.... All products are designed according to a process certified ISO 9001 (general organization), ISO 14001 (environment), ISO 45001 (health and safety) and sustainable cleaning charter (/www.sustainable-cleaning.com). As such, your products, even customized ones, are eligible for these labels.
If our product is packaged by our customer, we can check the regulatory aspects of the documents he issues (as he is fully responsible for marketing).


Delivery lead time: maximum [imp_delay] days ex works, for orders placed before 12:00 p.m.
We undertake to respect the delivery lead times requested, our contractual lead time. If this is not possible, we will negotiate a new contract in the best interests of our companies.
For the first order of a branded product, the 7-working-day lead time starts from receipt of the signed label.
Deliveries are made on EUR 80x120 pallets, and are either changed or invoiced.

IBC management: 
On quotations and order confirmations, the price of the empty IBC does not appear. So you don't pay for the packaging in the price of the product, and it's part of our 0-plastic operation.
Return procedure:
With our internal transport for the northern departments and Paris, you can return it with each delivery.
With a carrier for the other departments, they provide return transport if they are grouped by 4.
If they are changed on delivery, there is no charge.
If they are not changed on delivery, they are charged at 110 euros or 150 euros if they are ADR.
They will be reimbursed upon return (please note that we only take back our empty IBCs in good condition).




All orders are subject to our written acceptance; the sale is only definitively concluded once this condition has been met.


Our goods delivered in France always travel at the purchaser's risk, whatever the conditions of sale and mode of transport; the transfer of risk occurs as soon as the goods are handed over to the carriers.
In the event of delay, damage or shortages, the purchaser must safeguard his rights vis-à-vis the carrier in accordance with the provisions of articles 105 et seq. of the French Commercial Code. For international sales, our shipments are governed by the Incoterms published by the International Chamber of Commerce (latest edition).
In accordance with French law 85-98 of January 25, 1985, we reserve ownership of the goods until full payment has been received.
For the use of our products, it is the responsibility of our customers to inform themselves of the regulations in force in the countries concerned and to comply strictly with them.


Our guarantee is limited to replacement of defective products delivered and for which we claim is made within 10 days free at the latest of their receipt.


Any case of force majeure or fortuitous accident having a direct or indirect impact on our sales cancels or suspends our obligations without indemnity or notice. A fortuitous accident is considered to be any event or new situation which makes it impossible or too onerous for the seller to carry out the sale: in particular strikes, lock-outs, shortages of raw materials or means of transport, and any event having the effect of modifying the economic bases of the market.


In the absence of specific clauses, our sales are invoiced at our conditions of the day of delivery.
In the event of any event likely to jeopardize the collection of our receivables (loan, seizure, mortgage, pledge, etc.), our company reserves the right to suspend deliveries still to be carried out. In addition, invoices not yet due become payable by operation of law 8 days after formal notice has been given by registered letter.


For all first orders, payment will be made on the basis of a pro forma invoice prior to delivery.
Unless otherwise stipulated, all invoices are payable within 30 days of the date of dispatch, unless otherwise agreed by the parties. Any sum unpaid on the due date shall automatically incur, without notice of default, 3 times the legal interest rate + 2 points, plus taxes.


All disputes concerning our sales are subject to the exclusive jurisdiction of the courts of our registered office, even in the event of multiple defendants or third-party claims, and whatever the terms of payment and delivery accepted. Unless an objection is formulated in writing within 8 days of the definitive conclusion of the contract, or of the taking in charge of the product if this takes place before, the purchaser is deemed to have accepted our general conditions of sale without reservation.

Sample letter in the event of damage or shortages upon receipt of goods.

Reservations must be made with the carrier (not the forwarding agent) by registered letter with acknowledgement of receipt within 48 hours, with a copy to our company.

Confirmation - Reservations - Delivery:
We hereby confirm the reservations made, on behalf of our company, on delivery of ............................................................ by your truck, registered .............................................................. Loading (number of pallets, number of bags, type of product). Total weight ................................................................. Damage or shortages ........................................................

We hereby assign to our company our rights against your company for reimbursement of the above-mentioned damage.

Yours faithfully .........................................................